ReachMePrivacy policy
Last updated: 9 October 2026
ReachMe is a Shopify app that adds call and WhatsApp buttons, a chat popup and a help center to Shopify stores. This policy explains what information the app collects, why, and what happens to it. It applies to merchants who install ReachMe and to shoppers who visit stores that use it.
Who we are
ReachMe is made by the ReachMe team. For any privacy question or request, email aruni1024ak@gmail.com.
Information about merchants
When you install ReachMe, Shopify shares some information with the app so it can work:
| Information | Why we need it | Where it is kept |
|---|---|---|
| Your store's domain, an access token and the permissions you granted. For some sign-ins, the name and email of the staff member who opened the app. | To sign you in to the app and talk to Shopify on your behalf. | Our app database. |
| Your ReachMe settings: phone and WhatsApp numbers, button design and placement, chat popup text, team member names, roles and numbers, and your help center questions and answers. | To show the buttons and chat popup on your store as you set them up. | In your Shopify store, as app data (metafields) that Shopify stores. |
| Team member photos you upload. | To show them in the chat popup. | In your store's Files (Content › Files) on Shopify. |
| Your plan (Free or Pro). | To unlock the features of your plan. Billing is handled by Shopify; we never see your payment details. | Provided by Shopify. |
Team member names, roles, numbers and photos are shown publicly on your store when you turn on the chat popup. Only add people who have agreed to be shown.
Information about shoppers
ReachMe does not collect, store or sell personal information about your shoppers. The buttons open the shopper's phone dialer or WhatsApp with the number you chose. Any conversation then takes place in the phone app or WhatsApp, under their own terms and privacy policies (for WhatsApp, see WhatsApp's privacy policy).
If a merchant turns on Google Analytics click tracking (Pro), the buttons send a click event, the button type and the page address to the merchant's own Google Analytics or Google Tag Manager. That data goes to the merchant's Google account, not to ReachMe.
How long we keep information
- When you uninstall ReachMe, we delete your store's sign-in data from our database.
- When Shopify asks us to remove a store's data (48 hours after uninstalling), we delete anything left.
- Settings and photos stored in your Shopify store stay in your store until you remove them or Shopify deletes them.
Sharing
We do not sell or rent information. We share it only with the services needed to run the app: Shopify, and the hosting provider that runs our app server. We may disclose information if the law requires it.
Security
Information travels over encrypted connections (HTTPS). Access tokens are used only to work with your store through Shopify's official APIs.
Your rights
You can ask to see, correct or delete the information we hold about your store at any time by emailing aruni1024ak@gmail.com. Depending on where you live, laws such as the GDPR give you further rights. We answer requests within 30 days. Shoppers can make privacy requests through the store they bought from; Shopify passes them on to us where needed.
Changes
We may update this policy when the app changes. We'll update the date at the top, and tell you in the app if a change is significant