Terms of service

Last updated: 9 October 2026

These terms apply when you install or use ReachMe, a Shopify app ("the app"). By installing the app you agree to them. If you don't agree, please don't install or use the app.

1. The service

ReachMe adds call and WhatsApp buttons, a chat popup and a help center to your Shopify store. Features depend on your plan, as shown on the Plans page in the app.

2. Plans and billing

• The Free plan costs nothing. The Pro plan is a subscription billed by Shopify on your Shopify invoice, monthly or yearly.
• You can upgrade, downgrade or cancel at any time from the app. Changes take effect through Shopify's billing.
• Pro features stay available until the end of the period you paid for. Charges already made are not refunded, except where the law requires it or we decide otherwise.
• We may change prices. We'll give at least 30 days' notice in the app before a new price applies to you.

3. Your responsibilities

• You are responsible for the content you add, such as phone numbers, messages, team member details and photos, and for having the right to use it.
• Only show people in the chat popup who have agreed to be shown.
• Use the app in line with Shopify's terms, WhatsApp's terms and the laws that apply to your store.
• Don't use the app for spam, unlawful content or to mislead shoppers.

4. Third-party services

The app works with Shopify, WhatsApp and, if you turn it on, Google Analytics. These services are run by other companies under their own terms. We're not responsible for them or for conversations held through them.

5. Availability and changes

We work to keep the app available and working well, but we can't promise it will never be interrupted. We may improve, change or remove features, and will tell you in the app about changes that significantly affect you.

6. Privacy

How we handle information is described in our privacy policy.

7. Liability

The app is provided "as is". To the extent the law allows, we're not liable for indirect or consequential losses, such as lost sales or profits, and our total liability is limited to the amount you paid for the app in the 12 months before the claim.

8. Ending use

You can stop using the app at any time by uninstalling it. We may suspend access if these terms are seriously broken. What happens to your data is explained in the privacy policy.

9. Contact

Questions about these terms: aruni1024ak@gmail.com.